Last reviewed: 14 October 2026 · Website enquiry information
Clear information before you choose. Compare your plan, check your setup and request a written offer before payment.
Stated commercial refund window
The operator has stated a five-day refund window. Before purchase, request the applicable start point (payment, agreement or activation), eligibility, treatment of used access, exclusions and processing time in your written offer. Refund requests are assessed against the terms applicable to your transaction and mandatory consumer rights.
How to request assistance
Contact the listed email or WhatsApp channel with your enquiry or order reference, transaction date, selected plan and a description of the issue. Do not send full payment-card details or account passwords. Ask for written acknowledgement and the applicable refund decision and timing.
Enquiries are not paid orders
Completing this website’s enquiry form does not take payment. If you paid through a separately agreed route, keep the provider’s written offer and payment receipt so the transaction can be identified.
Mandatory rights
A commercial five-day window does not replace rights that apply under consumer law. For EU consumers, distance contracts can carry a 14-day withdrawal right, with specific conditions and exceptions for digital content or services. The correct rules depend on the transaction and market; no automatic loss of withdrawal rights is asserted here.
Read the EU consumer guidance on withdrawal. Consult the guidance relevant to your country and transaction.
Before purchase: refund details to request
Confirm the window’s start point, eligibility, request deadline, refund method, processing time, cancellation procedure and statutory-rights wording for each market.